Support Issues: Area Code Change
Internet Security

Other Info:

Connection Speed

We have v.92 and US Robotics 56k x2 modem support on 100% of our modems. Due to current FCC regulations on power output, the MAXIMUM connect speed possible with x2 and v.92 technology is 53,333bps.

Although we provide the equipment and software necessary for our customers to connect at the fastest possible speeds, customer connection speed can be adversely affected by many factors and is one of those few things over which we have very little control. The single most prevalent factor that could adversely effect your connection speed is the quality of the telco equipment (phone lines) that the call is routed through.

Alternatively, if the problem is simply that a particular web site seems to load slowly, this could be caused by a large volume of Internet traffic, or by problems with that particular site's web servers.