Support Issues: Area Code Change
Internet Security

Other Info:


There are only 2 circumstances under which our equipment will terminate ("drop") a connection.

  1. There is 20 min or more of inactivity. Which means that no information is being sent either to or from your computer.
  2. You have reached the maximum duration for your connection. (8 hours)

So long as data is actively passing over the connection, then it will not be reset.

Barring system maintenance on our end, all other disconnects are usually a problem one way or another on the client side. Be forewarned that file transfers can timeout (if the server you're downloading from is overloaded or experiencing network issues of its own) and if this happens, then 20 minutes later you'll be disconnected.

Another reason for disconnection is call waiting.