: Email: Reporting Spam

Reporting Missed/Unfiltered Spam

In the event that you receive a message that was not properly tagged as spam by the Symantec/Brightmail Anti-Spam system, you can report the message so that NETDOOR and Brightmail can attempt to find out why the message was not properly tagged.

To report a missed spam message you can simply forward the message to false-negative@netdoor.com as long as it meets the following criteria:

  1. NETDOOR receives the missed Spam within 24 hours from when it was received into your email account. Stale Spam is not very helpful.
  2. The Spam is sent to NETDOOR as an RFC-822 MIME encoded attachment.
  3. The message is NOT a legitimate message.

Missed spam messages sent to any NETDOOR email address other than false-negative@netdoor.com or messages sent that do not meet the above requirements will not be examined and immediately discarded.

After you have sent the message there is nothing more you need to do. You will not receive any type of confirmation.

Reporting Missed Spam with Outlook Express

Outlook Express will send a properly formatted message if you forward the message as an attachment.

  1. Right click on the message you want to report
  2. Click ' Forward as attachment' from the menu that appears
  3. Enter the address false-negative@netdoor.com in the 'To:' field
  4. Click the 'Send' button to send the message

Reporting Missed Spam with Netscape Messenger

Netscape Messenger will send a properly formatted message if you forward the message as an attachment.

  1. Right click on the message you want to report
  2. Click 'Forward as attachment' from the menu that appears
  3. Enter the address false-negative@netdoor.com in the 'To:' field
  4. Click the 'Send' button to send the message

Reporting Missed Spam with Microsoft Outlook

In order to setup Microsoft Outlook to send forwarded messages in the correct format you must make changes to the preferences.

  1. Under the 'Tools' menu, select 'Options'
  2. Under the 'Preferences' tab, click the 'Email Options...' button
  3. On the bottom half of the window, under 'When forwarding a message' select 'Attach original message' from the drop-down menu.
  4. Enter the address false-negative@netdoor.com in the 'To:' field
  5. Click the 'Send' button to send the message

Getting Help

If you have questions about reporting missed spam, please contact our Customer Support Department at support@netdoor.com or call on of the numbers below:

Jackson Local: 601.969.1434
Toll Free: 877.NETDOOR

Additional documentation on the Brightmail Ant-Spam solution can be found here.