Link Dead Error

The information in this article applies to:

• Mac OS

SYMPTOMS

• No dialtone
• The computer is not receiving a response from the modem. Check that the modem is plugged in, and if necessary, turn the modem off and then turn it back on again.
• Error 692: Hardware failure in port or attached device
• Error 630: The port was disconnected due to hardware failure
• Error 680: There is no dialtone

CAUSE

• Incorrect password
• Port speed set incorrectly

RESOLUTION

To resolve this issue, use the appropriate method:

• Method 1

  Re-enter the password and make sure that it is all lower case letters

• Method 2

  If using ConfigPPP

  1. Open ConfigPPP
  2. Click on CONFIG
  3. Check the Port Speed
     • For 14.4 or 28.8 modems set it at 38400
     • For 33.6 and 56K modems set it at 57600
  4. Click DONE
  5. Close ConfigPPP

  If using FreePPP

  1. Open FreePPP Setup
  2. Click on the MODEMS tab
  3. Highlight the modem profile on the left and click on EDIT
  4. Check the Port Speed
     • For 14.4 or 28.8 modems set it at 38400
     • For 33.6 and 56K modems set it at 57600
  5. Click OK
  6. Close FreePPP